Transforming Communities, Changing Lives

Pinnacle Group are a community-facing, people-first business that delivers, manages and maintains communities and places – including multi-tenure housing, schools, open spaces, public and private buildings, retail schemes, distribution centres, manufacturing plants, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes.

We have delivered housing services across the UK in all sectors for more than 25 years and we place community and customers at the heart of everything we do and each day our teams work towards our purpose of transforming communities, changing lives. We have built our service to enable each and every member of the Pinnacle team to deliver for customers, and will use all of our expertise to give you the best possible experience.

From the 1st April 2022, we will begin a contract to manage 49,000 Service Family Accommodation (SFA) on on behalf of the Defense Infrastructure Organisation (DIO) as part of a 10-year National Accommodation Management Services (NAMS) contract.

Pinnacle Group in numbers:

25+

years as a trusted delivery partner for public & private sectors

3,000+

directly employed members of staff

100+

delivery locations nationwide

80,000+

mixed tenure homes under management

300,000+

homes provided with neighbourhood services

200+

schools, academies and universities receiving integrated FM services

40,000+

people helped back into employment

550,000+

calls handled annually by our 24/7 contact centre

At the heart of Pinnacle’s philosophy and approach are three guiding principles:

‘One size fits all’ approaches do not work – each community is unique and requires bespoke service solutions that address local characteristics, issues and priorities.

A community stewardship approach is critical – long-term active delivery of day-to-day utilities and services is the best way to protect a lasting, sustainable legacy for communities.

People are the lifeblood of any community – successful communities are places where people choose to live, work and study and consequently, where investors choose to invest

We operate from over 100 locations across the UK

From our London HQ to our regional hubs, we operate across the UK on projects and developments that affect not just properties and businesses, but people too.

Our service infrastructure is centred on the needs of our customers as well as the desire to ‘localise’ service delivery (alongside our market leading technology platform) where we can.

We are committed to making a positive contribution to the communities in which we operate on behalf of the clients we act for.

Supporting the Armed Forces

At Pinnacle Group, we are proud to be advocates for those who protect our nation and to support the wider Armed Forces Community.

Armed Forces Network

Our Armed Forces Network is a business-wide community of colleagues which seeks to inform our strategy and direction across all parts of our business.

We see throughout Pinnacle great examples of transferable skills such as leadership, project management and communications that often comes with having military experience and our Armed Forces 

The Armed Forces Network harnesses this further whilst also providing a support network within the wider Pinnacle community.

Recruiting former service personnel

We place great emphasis on recruiting a talented, diverse and inclusive workforce. As Gold members of the Armed Forces Covenant the recruitment and settlement of ex-Service personnel is an area we are incredibly passionate about and value the social impact we can have. We understand the importance of supporting those who protect our nation.

The transition from the Armed Forces to civilian life can be extremely difficult. We understand that there is a lot to deal with at once, such as housing needs, family upheaval, job prospects, finances and fitting in to new communities.

Our recruitment and support of the Armed Forces community within Pinnacle means we have managers in recruiting positions who are well placed to understand the CVs, needs and potential of candidates from this group.

Support for Armed Forces charities

At Pinnacle we are proud to be advocates for those who protect our nation and to support the Armed Forces community, including charities and organisations which work to support the wider Forces community.

Over the years we have supported a number of charities which support the Armed Forces community such as SSAFA, The Armed Forces Charity, the Royal British Legion (RBL) and recently we sponsored the British Army’s team to row across the Atlantic Ocean in the 2021 Talisker Whisky Atlantic Challenge.

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