Systems/Software Support Engineer

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Opporecruitment
Reference
VAC-1347819
Sector
IT & Telecoms
Salary
£25,000 to £30,000 Per Annum
Location
Hemel Hempstead
Job Type
Permanent
Date Posted
22nd October 2019

Job Description

Support engineer required for growing FMCG organisation to work on supporting windows based desktops and associated software. Ex armed forces experience will be looked upon favourably


Responsibilities:

• Act as a main point of contact for all internal users in the provision of application support and general PC support
• Create individual service desk requests using pre-defined categorization / detail
• Follow up on ticket and send reminder to customer, troubleshoot any issues
• Support multiple device users
• Reporting – provide regular reports on issues, escalations and overall progress
• Installing and testing new software and hardware
• Phone based or deskside support

Qualifications & Experience:

• ITIL Foundation Certificate – Advantage
• 1-2 years of solid software and hardware support
• Knowledge of ITIL framework
• experience in working within a Service Desk environment
• Advanced knowledge of Microsoft windows and MS office
• Ability to engage and partner with internal staff as required
• Ability to work as part of a team, but also to work on own initiative, with a high degree of autonomy
• Ability to identify problems and work to resolution as required
• Ability to work in operational crisis situations
• Proven ability to operate in extremely high pressure situations and successfully handling multiple priorities with a high level of discipline while remaining flexible
• Self-motivated and self-monitoring, continuously evaluating own work processes
• Recent armed forces experience will be looked
 

 

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