Service Coordinator Team Leader

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IT & Telecoms
Job Type
Date Posted
23rd November 2017

Job Description


Computacenter is Europe's leading independent provider of IT infrastructure services with revenues in 2015 of £3.25 billion and circa. 12,000 employees. Listed on the London Stock Exchange and a constituent of the FTSE 250 index. We get to know our customers, so we can respond to their needs - join us as a Service Coordinator Team Leader and we'll get to know you as a person, not just an employee, so we can understand your interests and ambitions.

You will be part of a friendly UK Services team based on site for one of our prestigious customers, responsible for producing and analysing management reports to allocate work and report on trends also resolve customer escalations in a timely manner to avoid disruption and minimise business impact.


Competitive Salary + Attractive Benefits Package

Based: Derby

Main Responsibilities

  • Plans and distributes workload appropriately to ensure that business needs and deadlines are met.
  • Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
  • Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
  • Provide good customer service to ensure that requests for information are provide to avoid customer escalations.
  • Prioritises own workload to ensure that deadlines and customer requirements are met.
  • Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.

Ideal Candidate

To succeed in this role you will be an ambitious and tenacious individual, who's highly motivated, a great team player and has solid organisational skills.

To be suitable for this role you would need to have the relevant experience:

  • Coordinates, organises and prioritises work activity for self and others
  • Excellent proven customer service skills
  • Excellent administrative skills and ability to analyse data and produce reports, with attention to detail and accuracy
  • Excellent Interpersonal, literacy and numeracy skills. Confident building relationships with key stakeholder and senior management
  • Experience of relevant business systems e.g. SAP
  • Basic Knowledge of Microsoft Applications
  • Ability to prioritise own workload


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