Service Coordinator

View more Jobs by
ComputaCenter
Reference
hays/TP/196/1836
Sector
IT & Telecoms
Salary
Negotiable
Benefits
Competitive
Location
Derby
Job Type
Permanent
Date Posted
28th November 2017

Job Description

Summary

Computacenter is Europe's leading independent provider of IT infrastructure services with revenues in 2015 of £3.25 billion and circa. 12,000 employees. Listed on the London Stock Exchange and a constituent of the FTSE 250 index. We get to know our customers, so we can respond to their needs - join us as a Service Coordinator and we'll get to know you as a person, not just an employee, so we can understand your interests and ambitions.

You will be part of a friendly UK Services team based on site for one of our prestigious customers, responsible for producing and analysing management reports to allocate work and report on trends also resolve customer escalations in a timely manner to avoid disruption and minimise business impact.



Package

Competitive Salary + Attractive Benefits Package

Based: Derby



Main Responsibilities

  • Complies management information reports through relevant business tools to provide accurate/up to date data
  • Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.
  • Ascertain customer requirement in order to direct the enquiry to relevant department.
  • Able to communicate on complex issue to meet business and customer requirements to avoid escalations.
  • Asses cost implication of best solution to ensure adherence to budget constraints.
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.


Ideal Candidate

To succeed in this role you will be an ambitious and tenacious individual, who's highly motivated, a great team player and has solid organisational skills.

To be suitable for this role you would need to have the relevant experience:

  • Experience of relevant business systems e.g. SAP
  • Good working Knowledge of Microsoft Applications
  • Plans & organises own workload
  • Proven experience of high standards of customer service
  • Good administrative experience, attention to detail , ensures accuracy of data, provides data for reporting and processing of information
  • Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels
  • Strong Microsoft Office skills in Excel, Word, Powerpoint.

 

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