Senior Business Analyst

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IT & Telecoms
Competitive + Benefits
Job Type
Date Posted
1st March 2018

Job Description


As a FTSE 250 PLC, we are rooted in core European countries, Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages. Customers with global requirements are served through an extensive international partner network, which mirrors the requirements of our European-headquartered client base.

We get to know our customers, so we can respond to their needs - join us as an Senior Business Analyst in our Information Services division and we'll get to know you as a person, not just an employee, so we can understand your interests and ambitions.

Within Group Information Systems we deliver, manage and maintain the systems that support Computacenter's business. This includes our IT infrastructure and our core applications.

Our Mission Statement is to be recognised as an approachable, flexible and responsive Division which understands our customers' needs and is committed to delivering innovative, cost effective services and solutions.


Competitive + Benefits + Car Allowance

Main Responsibilities

The Business Analyst/Pre-sales consultant is a senior role with strong Pre-sales, Business Analysis and Project Management skills, and responsible for designing and overseeing the delivery of technical solutions within sales cycle. This is a consultative role working closely with the Sales and the internal technical solution owners and driving the technical solution to meet business requirements in the pre-sales opportunity.

Job Role and Responsibilities:

  • Work with sales team and potential customers to understand their business and define and offer the most appropriate solution by using standard solution
  • Participate in sales demos and discussions and respond to Request For Information/Request For Proposals and Best And Final Offer (BAFO)
  • Provide estimates and quotes for technical solution delivery and prepare Statement of Work
  • Conduct Due Diligent sessions with the customer before BAFO and post contract verifications
  • Identify the gap between customer requirements and the standard solution
  • Identify and manage Technical requirements outside of the standard solution

Ideal Candidate


  • Proven record of Pre-sales or business analysis experience in IT managed services
    • Clarifying requirements
    • Creating cost models
    • Validation of proposed solutions against standards
    • Following governance processes
  • ITIL foundation qualification
  • Understanding of IT service management tools
  • Understanding of B2B integrations
  • Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN
  • Experience in writing Statement of Work documents including commercial elements
  • Fluent in English language both written and oral
  • Willingness to travel


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