Lead Service Manager - IT

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IT & Telecoms
Competitive + Bens + Car
Job Type
Date Posted
22nd January 2018

Job Description


As a FTSE 250 PLC, we are rooted in core European countries, Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages. Customers with global requirements are served through an extensive international partner network, which mirrors the requirements of our European-headquartered client base.

If you've set your heart on a career in Service Management, join Computacenter as a Lead Service Manager in Stevenage on a permanent basis and you'll find there's everything in place for you to succeed.

The UK Services team are responsible for managing the in life contracted services to all our customers. We engage directly with our customers to ensure Computacenter delivers on our contractual commitments, whilst ensuring our services are aligned to meet our customers' business needs. Driving continual improvement and operational efficiency is a constant focus of the team and we do this by leveraging the best practice and capability within our shared services factory.


Competitive + Benefits (Profit Share) + Car

Main Responsibilities

A fantastic opportunity has arisen for an experienced Lead Service Manager to join our flourishing UK services team, to manage the operational services delivered to a high profile customer based in Hertfordshire. Reporting to the Service Director, the successful individual will be responsible for all business as usual contracted services delivered into this customer to include Service Desk, End User support, Security Operations and all key ITIL processes as well as the management of Continual Service Improvement, Risk and Opportunity, Service Level Management and Service Reporting. This person will also provide a key leadership role within the account, having line management responsibility for the vast majority of Service Managers and analysts working on the customer site, and will work within a SIAM model alongside other service providers to deliver a seamless end to end service to the customer.

Ideal Candidate

Ours is a dynamic environment in which colleagues are supportive and managers inspiring. You will have demonstrable experience as Manager of IT Service Delivery teams, evidence of Budget/P&L Management capability (>£10m budgets), ability to build strong customer relationships up to Head of Function, IT Director level, delivery of change (process or technology or culture), managing a portfolio of contracts and senior relationships, managing and driving results through virtual teams and internal/external suppliers, evidence of experience in commercial negotiations, knowledge of ITIL (accreditation desirable).


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