3rd Line Network Engineer

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IT & Telecoms
Competitive + Benefits
Job Type
Date Posted
2nd February 2018

Job Description


As a FTSE 250 PLC, we are rooted in core European countries, Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages. Customers with global requirements are served through an extensive international partner network, which mirrors the requirements of our European-headquartered client base.

If you've set your heart on a career within IT, join Computacenter as a 3rd Line Network Engineer in Stevenage on a permanent basis and you'll find there's everything in place for you to succeed.


Competitive + Benefits

SC/DV cleared

Main Responsibilities

Technical 80%

  • Fault Management - In depth Call and incident Management - Customer facing
  • Escalations - Ensure the right technical level input is provided for all assigned escalations
  • Service Design - Support the Operational and Design Architects to provide a customer design that meets customer and Computacenter requirements
  • Changes - Manage and implement all Non Standard and Standard Technical requests
  • Pro Active - Provide technical leadership in all proactive tasks, identifying gaps and providing solutions that meet Computacenter and customer expectations
  • Tooling - Integrating Computacenter tools into customer environments

Administration 20%

  • Documentation - It is critical for all customer documentation to be kept 100% up to date.
  • Participate in team and sector meetings
  • Utilise the business tool suite to manage day to day tasks
  • Ensure accurate completion of all incident records and associated paperwork
  • Updating - the call management system as required
  • Reporting - Assist with SLA reporting when required
  • Security - Adhere to customer and Computacenter Security Policies
  • Worksheets - Update accurately worksheets and system pricing tools as documented

Ideal Candidate

Cisco Switching

IOS and NXOS Switches, 6509 and Nexus Core and Cisco edge switches.

Cisco Routing

10K ASR Routers, knowledge of OSPF Required.


Cisco ASA Firewalls

Checkpoint NG Firewalls

Juniper Screenos and SRX Firewalls


Cisco Controller based Wifi


Efficient IP IPAM solution

Application Delivery

F5 LTM Loadbalancers


Cisco and Juniper Firewall VPN Solutions

Web Proxy

Bluecoat Proxy SG Appliances & Bluecoat Director for management.

Access Control

Cisco ISE


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